FAQs

Select an FAQ

List of answers

Where can I come for an appointment?

We offer instore and at home appointments.

Instore appointments are available at leading retailers on specific dates. You can book a 20min slot to come along or simply pop in on the day. To view or book instore appointments (LINK)

Home Visit appointments are made at a mutually convenient time to suit you and our Print Taker. These unhurried, more personal appointments are carried out from the comfort of your own home or another suitable location.


Will you come to hospital or other venues?

Yes. Any other suitable venue is covered by our Home Visit service.


Can I book now before my due date?

Yes. Just let us know if you would like to change it at any time.


When will my order be ready?

The finished product will be ready after four weeks from the date of the appointment.


How do I get it?

Instore appointments - The finished order is delivered back to the branch where the instore appointment was held. At the time of the appointment you can request a home delivery option for an additional £12. We can deliver to another participating Mothercare, this will normally result in an extended delivery time.

Home Visit appointments - The Home Visit fee includes delivery to your home address.


Is there an age limit?

No. There is no age limit upper or lower. We have taken impressions of babies who are just a few hours old to family members who are nearing the end of their life.

We work very hard to ensure that all our processes are entirely safe for babies and children of all ages.


Do you do pets?

Yes. Please see our full pet range here (LINK). We can come to your home to take impressions to suit you and your pet.


You get a print or mould?

Our techniques are carefully designed and our staff receive extensive training. Obviously we need to have a certain amount of control of the babies hand and foot but this is achieved in a comfortable way and the printing and casting themselves are very quick.


Is there anything I can do to help?

Yes, very much. The more relaxed you are, the more relaxed your baby is likely to be. In addition, a fed baby is more likely to be a calm baby so if possible try and time feeding so that your baby isn't hungry at the appointment. Listen carefully to the Print Takers explanations, they know what they are doing!


How will you open my baby's hand, it is always in a tight fist?

You can trust us. We have a very specific technique plus a whole lot of patience. A full tummy (the babies) always helps. But remember with 3D casting, the position of the babies hand is really up to them and that both closed and open hands result.


Are you the same people who work in John Lewis?

Yes, the Imprints range used to be available John Lewis Nursery departments. We no longer service these venues but the Imprints range made by Memory Makers in Mothercare is exactly the same as the range that was available in John Lewis.


When do I need to decide my colour and frame?

It is helpful if we know what type of keepsake your would like before the appointment so we can bring the right casting materials. As for colour, frame and adding a photo you can decide all of this at your appointment. Our trained Print Taker can show you samples and talk you through the options so you get something just perfect for you.


Can I include a photo with it?

YES. We can mount your photo next to any of our framed products. There are three ways to get the photo to us.

1.Bring your photo to your appointment

2.Upload your photo to our website after the appointment

3.Post your photo to the workshop

Your Print Taker will provide details of the upload service at your appointment.

Photos uploaded or posted to us after the appointment must reach us within one week of the appointment to ensure a normal delivery time. If the photo is not received by this time there may be a significant delay in the delivery of your order.


Do you have any offers or promotions running?

Yes. Please see our news and offers page with details of our offers.


Do you do discounts for groups?

Yes. Please see our news and offers page to see our offers for groups. Drop us an email us on info@memorymakers.co.uk telling us a little about your group and we’ll arrange a group visit for you.


Are you available for end of life and palliative care appointments?

Yes, we work with hospices, hospitals and specialist care units. Please talk to us about your needs and we would be honoured to help however we can.

Can I buy-now-pay-later with Mothercare Klarna?

There are 3 payment options offered by Mothercare. To buy-now-pay-later with Klarna please speak to a Mothercare member of staff or go to www.mothercare.co.uk. If you are not eligible for Klarna you must pay for your Memory Makers order with alternative payment method. Valid only for keepsakes created by Memory Makers UK in Mothercare UK.