Order payments

Payment information for prints/casts taken in a Mothercare UK store between 26th Oct and 8th Nov.

On the 4th Nov 2019 Mothercare UK announced they were going into administration. The administrators are PriceWaterCoopers (PWC).

PWC will not be paying Memory Makers the money paid by you for your keepsake. We have fought this decision very hard but they have simply refused.

Because of this heartless decision by PWC, Memory Makers are forced into a position that without this money we are simply unable to finish creating keepsakes from appointments between 26th Oct and 8th Nov.

We know how priceless and precious keepsakes are. We want to reassure you we still have your items, they are about half way through production. We would like to finish and deliver them but we need to ask you to pay us directly for them. Please see how to do this below and our advice for seeking a refund for your original payment from PWC.

TO PAY MEMORY MAKERS DIRECTLY FOR YOUR KEEPSAKES:

Please make a direct bank transfer using the following bank details.

  • ACCOUNT: 00197968
  • SORT: 231185
  • REFERENCE: You must include a 6 digit payment reference so we can match it to your order here in our workshop.

This is made up of your VENUE CODE and ORDER FORM number found on your order form. eg MC1234

TO SEEK A REFUND:

You can contact pwc at uk_mothercare@pwc.com or 02890 415 520

The PWC website includes information for customers but there is no specific reference to refunds for non-delivered goods. https://www.pwc.co.uk/services/business-restructuring/administrations/mothercare-uk-limited/customers.html

If you paid by credit card, and some debit cards, you may be protected by them and will be able to get a refund from your card provider.

We are sure that you will be as angry and upset about the PWC decision to hold on to your money as we are. We are very sorry. This is not your fault and it is not our fault. When you came into Mothercare, nobody had the slightest idea that this would happen.

We hope you understand this is a matter out of our control and hope together we can ensure your keepsakes are delivered to you.

If you would like to contact us regarding this matter please use our dedicated email orders@memorymakers.co.uk

The Memory Makers Team