Terms & conditions

Our Proviso

  • Memory Makers products are entirely hand crafted. As such, inconsistencies from the display items and previously purchased items are an inherent part of the quality of the item.

Delivery

  • Due to covid-19 we are currently experiencing extended delivery times. We cannot give accurrate deliver dates but we have every keepsake safe in our workshop.
  • You will receive a text when you delivery has been dispatched
  • Late photo uploads may effect your delivery date.

Home Visits - Terms & Conditions

  • Memory Makers do not guarantee to arrange home visits at a time chosen by the customer, the appointments will be arranged by mutual convenience between the customer and the Print Taker
  • Memory Makers offer Home Visits in areas where we have an available print taker. Please check your area for an available print taker
  • Memory Makers cannot accept Mothercare gift cards on Home Visits. Memory Makers can only accept 50% of the face value of gift vouchers bought in Mothercare UK when used on a Home Visit.
  • An additional £39.00 is charged for home visits which includes delivery
  • Payments for Home Visits should be made upto 3 days after the appointment. Late payments will effect the delivery date.

Home Visits - Group Bookings - Terms and Conditions

  • £39.00 Home Visit Fee will not be charged when 3 or more separate customers attend a Home Visit appointment at the same time
  • This discount cannot be used in combination with any other offer
  • Not valid for one single customer ordering 2 or more items. Please ask about our 20% off additional items offer
  • Delivery to one address only. Additional delivery addresses are charged at £12.00 each.
  • Memory Makers cannot accept Mothercare gift cards on Home Visits. Memory Makers can only accept 50% of the face value of gift vouchers bought in Mothercare UK when used on a Home Visit.
  • Offer relates to Memory Makers products only
  • Please confirm with your Print Taker 24 hours prior to your appointment if additional friends are joining
  • Non transferable
  • £39.00 will only be deducted against the Home Visit Fee and not against the keepsake cost.

20% Off Additional Product Offer - Terms and Conditions

  • The highest price item purchased is charged at full price
  • The discount applies to orders placed and paid for at an appointment on one day
  • Multiple children sharing a product for example a sibling double or a sibling FPS is not an additional product
  • This discount cannot be used in combination with any other offer
  • Offer relates to Memory Makers products only
  • Multiple customers cannot combine to receive the discount. What constitutes a single customer is at the discretion of Memory Makers
  • 20% will be deducted from the total keepsake cost. It will not be deducted from the Home Visit Fee or delivery fee.
  • No cash alternatives.
  • Orders placed before the 24th Nov 2019 will be delivered prior to Christmas.

10% Off Partners Offer - Terms and Conditions

  • Valid on presentation on product receipt, event ticket or membership card of the brand partner listed in our partners page
  • Not valid in conjunction with any other offer
  • The discount applies to orders placed and paid for at an appointment on one day
  • Can only be claimed at the time of the Memory Makers appointment
  • No refunds or cash alternatives
  • 10% will be deducted from the total keepsake cost. It will not be deducted from the Home Visit Fee or delivery fee.

FREE Inkprint Kit - Terms and Conditions

  • Offer is limited to 1 kit per UK postal address.
  • Kit will be dispatched within 4-5 days of the request being submitted.
  • Kit contains inkless wipe suitable for 2 child hands or 2 child foot prints.
  • FREE Inkprints are for available for new parents with babies born or due after 16th March 2020.
  • Memory Makers At Home can create professional framed inkprints from inkless wipe prints. Charges apply. Please see www.memorymakers.co.uk or leaflet included with your Inkprint Kit for more details.
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Starter Kits & Keepsakes Created From Kits - Terms and Conditions

  • Memory Makers At Home will not be liable for damage and will not pay for replacement or cleaning or any consequence of alginate being spilled on clothing, upholstery or other item or surface.
  • The quality of the finished item if you choose to go ahead will depend on large part on the quality of the mould in the case of 3D casts or the inkless wipe image in the case of Imprints and Outprints.
  • Memory Makers At Home will not provide discounts or refunds against the finished order in relation to the quality issues resulting from the original mould sent in by the customer.
  • Sending back the mould or the inkless wipe image is the responsibility of the customer.
  • Memory Makers At Home will not be liable for the expense or potential loss or damage in transit of moulds or inkless wipe images sent back to Memory Makers At Home for completion.

£20 Home Visits Offer - Terms and Conditions

  • Request a future home visit between 23/3/20 and 31/05/20 and pay £20 home visit fee. (usually £39).
  • Home Visit must be booked and held before 31/09/20.
  • Requests must be made via www.memorymakers.co.uk booking form or contact form.
  • Requests can also be made directly with your local Print Taker.
  • Standard Home Visit T&C apply.
  • £19 will be deducted from the standard home visit fee. Keepsake costs are in addition to the home visit fee.
  • Memory Makers do not guarantee to arrange home visits at a time chosen by the customer, the appointments will be arranged by mutual convenience between the customer and the Print Taker
  • Memory Makers offer Home Visits in areas where we have an available print taker. Please check your area for an available print taker. If there is no Print Taker in your area we recommend buying a kit from our shop.
  • No refund. Non transferable.